TERMS AND CONDITIONS

I – DEFINITIONS 

The Company: Bruce Douglas SRL, a company with its registered office at Rue du Vieux Moulin, 11, 1331 Rixensart, registered with the Crossroads Bank for Enterprises under number 0835.341.333.

The Customer: Any person using the Company's services.

The Contract: Any agreement relating to the provision of Services within the meaning of these general terms and conditions.

The Services: Any service offered by the Company.

The General Terms and Conditions: refers to these general terms and conditions governing the provision of Services and applying automatically and without reservation to the Customer. 

II – SCOPE OF APPLICATION OF THE TERMS AND CONDITIONS

These General Terms and Conditions, as well as any annexes or recommendations, are applicable to all Contracts concluded between the Customer and the Company, unless otherwise agreed in writing by the parties.

These General Terms and Conditions may be amended at any time by the Company.

The Customer acknowledges that they have the legal capacity to enter into contracts and use the Company's Services.

III - NATURE OF THE SERVICES

The Company offers tools and techniques designed to support the body's natural ability to restore balance, promote overall harmony and support well-being.

These approaches include frequency-based tools such as bioresonance and the PhotonWave tool.

Complementary support is also offered through yoga, conscious breathing (Breathwork) and meditation practices, in order to support overall physical and mental wellbeing.

The Client understands and acknowledges that the nature of the Company's Services does not in any way constitute medical acts within the meaning of Article 2, § 1, of Royal Decree No. 78, under which any act usually performed by an unauthorised person for the purpose of (or presented as such) examining the state of health, screening, diagnosis, initiation or execution of treatment for a pathological condition, or vaccination; transcutaneous medical technical acts for aesthetic purposes also constitute illegal practice.

Medical care refers to preventive or curative health services provided by authorised professionals, including general and specialist medicine, hospitalisation and pharmaceutical products. 

Therefore, the care, services or procedures offered by the Company do not involve any clinical assessment, therapeutic decision or technical medical procedure.

The Customer therefore accepts and acknowledges that: 

  • The Services provided by the Company do not constitute medical care or procedures in any way.

  • In case of doubt or confusion about the scope or nature of the Services, the Customer undertakes to contact the Company to obtain the necessary clarifications.

  • The Services are solely intended for your well-being and comfort.
    They do not fall within the scope of medicine or a regulated medical profession as defined by Belgian law.

  • No medical diagnosis is made and no medical treatment is prescribed.

  • Finally, these services are in no way a substitute for any medical treatment. Similarly, they are not a substitute for a medical consultation and the Client undertakes, if they encounter any health problems, to contact the relevant qualified health services.

IV – INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights to the Services are subject to exclusive ownership or use rights in favour of the Company. Any total or partial reproduction without the express consent of the Company is prohibited. 

V – WARRANTIES AND LIABILITIES 

The Company and the Customer accept and acknowledge that the nature of their respective liabilities is exclusively contractual, without prejudice to the exclusions provided for by applicable law.

The Company's contractual or, where applicable, non-contractual liability for any damage, loss, cost or expense in connection with the provision of the Services shall, under no circumstances except in the event of fraud, exceed, on an aggregate basis, the greater of the following two amounts, namely either the total amount of the Services or a ceiling of £00.

The Company shall not be liable for any damages, losses, costs or expenses resulting in any way from (fraudulent) acts or negligence, omissions, incorrect or incomplete statements or illegal acts on the part of the Client, its managers or directors, its employees, its agents or its subcontractors and agents. The Company reserves the right to pass on any such damages to the Client. 

The Company shall not be liable for any acts or negligence occurring prior to the commencement of the provision of the Services. The Company shall not be liable for any loss, damage, costs or expenses resulting directly or indirectly from an act or negligence on the part of a third party.

The Company cannot be held liable for any delay or failure to fulfil its obligations if such delay or failure results from circumstances that are reasonably beyond the Company's control.

The Company has professional liability insurance, the policy for which is available free of charge upon request.

VI - PERSONAL DATA AND GDPR

The Customer acknowledges and accepts that the Company collects and processes certain personal data. 

All processing of personal data will be carried out in accordance with the applicable legislation on the protection of personal data and privacy. 

The Company collects and processes personal data for the following purposes: 

  • the management and processing of files within the framework of the assignment entrusted to the Company; 

  • risk management and quality control; 

  • customer and contact management, including informational or promotional communications; 

  • compliance with its legal and regulatory obligations. 

The Customer acknowledges and accepts that the Company may transfer personal data to third parties for the purposes of providing the Services. 

The Company shall take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to such data. 

When personal data is communicated by the Customer or at their request, the Customer guarantees to the Company that this communication takes place with the consent of the persons concerned and in accordance with applicable legislation, and indemnifies the Company against any claims by these persons. 

Any person concerned has the right to access and rectify personal data concerning them at any time. They also have the right to request the erasure of certain data, to object to any processing of their data for direct marketing purposes, and to lodge a complaint with the supervisory authority. 

To exercise these rights, the person concerned simply needs to send a written request to the data controller, Bruce Douglas SRL. Any questions regarding this clause may also be sent to this address. However, the Company has the right to oppose requests that are manifestly abusive, in particular due to their number, repetitive or systematic nature. 

The Company retains personal data for the period necessary to perform the Services and achieve the purpose for which it was collected, unless otherwise required or authorised by applicable law or by the data subject.

VII – INVALIDITY

The invalidity of one or more provisions of these general terms and conditions shall not affect their validity as a whole. Only the provision concerned shall be cancelled.  

VIII – APPLICABLE LAW AND JURISDICTION

1. Applicable law

The interpretation and enforcement of the General Terms and Conditions, as well as any dispute relating thereto, shall be subject to Belgian law.  

2. Competent courts

The validity, interpretation and enforcement of the General Terms and Conditions, as well as any dispute relating thereto, shall be subject to the exclusive jurisdiction of the French-speaking courts of Brussels. 

APPENDIX PRICES AS AT 01/01/2026

Individual services: 

Session rates

Bioresonance session: €65 (1 hour)
PhotonWave session: €30 (20 to 30 minutes)
Combined bioresonance/PhotonWave session: €80 (75 minutes)

Packages:

Rebalancing is a gradual process. It is therefore recommended to start with a cycle of 6 sessions:

  • 6 Bioresonance sessions: €351 (–10%)

  • 6 PhotonWave sessions: €162 (–10%)

Appointment and consultation procedures

Please arrive at the agreed time. If you are late, the session cannot be extended.

Remote consultations via Zoom are possible and are not recorded.

All personal data provided during consultations is processed in accordance with the privacy policy and European data protection legislation in force.

Cancellation and communication policy

In the event of cancellation, please give at least 24 hours' notice before the scheduled appointment time. Failure to do so will result in the session being charged in full or deducted from the package, if applicable.


RECOMMENDATIONS

The services offered are intended exclusively for subtle energy balancing purposes.

Results may vary depending on the complexity of the situation and the duration of the imbalances. With regularity and professional support, improvements are often seen gradually, week after week or month after month.

More complex situations may require more time, so we encourage you to be patient.

To achieve results, it is generally recommended to schedule a one-hour session every two to three weeks, or more frequently in chronic situations. We can discuss this together to define a personalised support plan.

Where appropriate, complementary support approaches — such as targeted supplements, stress management techniques or lifestyle advice — may be suggested to promote the harmonisation process.

Clients are encouraged to follow the agreed recommendations and remain committed to the process in order to maximise its benefits.

After each balancing session, it is recommended that you drink plenty of water over the next 24 hours to support the effects.